1. Who We Are
This website and online store are operated by IQ GOLD Philippines.
Brand name: IQ GOLD PHILIPPINES
Contact email: Iqgold@philippines.com
Our online store may be powered by Shopify and may use third-party service providers to help us operate the website, process orders, accept payments, provide customer support, arrange delivery, and improve your shopping experience.
2. Personal Information We Collect
We may collect the following types of personal information, depending on how you interact with our website and services:
Contact Information
This may include your name, phone number, email address, billing address, shipping address, and other details needed to contact you or deliver your order.
Order and Transaction Information
This may include products you view, add to cart, purchase, return, exchange, or cancel, as well as order history, payment confirmation, delivery details, and transaction records.
Payment Information
When you make a purchase, payment-related information may be processed by payment providers or Shopify. This may include payment method, payment confirmation, billing details, and other payment-related records.
We do not intentionally collect or store full credit card details directly on our own systems unless required and permitted by applicable law and payment service providers.
Account Information
If you create an account, we may collect your username, password, preferences, saved addresses, order history, and account settings.
Communication Information
When you contact us through email, forms, messages, customer support channels, or social media, we may collect the information you provide in those communications.
Device and Usage Information
We may collect information about your device, browser, IP address, network connection, pages visited, products viewed, time spent on the website, and how you interact with our website.
Cookies and Tracking Information
Our website may use cookies and similar technologies to remember your preferences, improve website performance, analyze traffic, support marketing activities, and personalize your shopping experience.
3. How We Collect Your Information
We may collect personal information from the following sources:
Directly from you when you place an order, create an account, fill out a form, contact us, or provide information to us.
Automatically when you visit or use our website, including through cookies and similar tracking technologies.
From service providers that support our website, payment processing, order fulfillment, shipping, customer support, analytics, and marketing.
From partners, advertising platforms, or other third parties where permitted by law.
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
To Process and Fulfill Orders
We use your information to confirm orders, process payments, arrange shipping, provide delivery updates, manage returns or exchanges, and complete transactions.
To Provide Customer Support
We use your information to respond to your questions, handle complaints, provide product or order assistance, and maintain communication with you.
To Improve Our Website and Services
We may use your information to understand how customers use our website, improve website performance, personalize the shopping experience, recommend relevant products, and develop better services.
To Send Marketing and Promotional Messages
With your permission or where allowed by law, we may send promotional messages, offers, product updates, reminders, or advertising communications through email, SMS, online ads, or other channels.
You may opt out of promotional emails at any time by using the unsubscribe option in our emails or by contacting us.
To Protect Our Business and Customers
We may use your information to detect, prevent, and respond to fraud, unauthorized transactions, security risks, abuse, illegal activities, or violations of our terms and policies.
To Comply with Legal Requirements
We may use your information to comply with applicable laws, regulations, legal processes, government requests, tax obligations, dispute resolution, and enforcement of our rights and policies.
5. How We Share Your Personal Information
We may share your personal information with third parties when necessary for legitimate business purposes, including:
Shopify and Website Service Providers
Our store may be hosted or supported by Shopify. Shopify and related service providers may process your personal information to help operate the online store, process orders, support checkout, improve services, and provide security.
Payment Providers
We may share payment-related information with payment processors, banks, or financial service providers to complete your transaction securely.
Shipping and Fulfillment Partners
We may share your name, phone number, address, order details, and delivery information with logistics, warehouse, and delivery partners to fulfill your order.
Customer Support and Technology Providers
We may share information with service providers that help us manage customer service, website hosting, cloud storage, email, analytics, data management, and other operational tools.
Marketing and Advertising Partners
We may share limited information with marketing or advertising partners to help us show relevant ads, measure campaign performance, and improve promotional activities.
Depending on your location and applicable law, you may have the right to opt out of certain types of targeted advertising or sharing of personal information for marketing purposes.
Legal, Business, or Safety Purposes
We may disclose information if required to comply with applicable law, respond to valid legal requests, protect our rights, prevent fraud, enforce our policies, or support a business transaction such as merger, acquisition, restructuring, or sale of assets.
6. Relationship with Shopify
Our online store may be powered by Shopify. Information you provide through our website may be transmitted to and processed by Shopify and its service providers.
Shopify may collect and process personal information about your access to and use of our store in order to provide, protect, and improve its services. Shopify may also process information independently for certain features, security, analytics, and service improvement.
To learn more about how Shopify handles personal information, you may visit Shopify’s Privacy Policy at:
https://privacy.shopify.com/en
7. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to:
Keep the website functioning properly.
Remember your preferences.
Save items in your cart.
Analyze website traffic and customer behavior.
Improve website performance.
Support marketing and advertising activities.
Personalize content and product recommendations.
You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
8. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, payment providers, social media pages, or other online services.
We are not responsible for the privacy practices, security, content, or accuracy of third-party websites. We encourage you to review the privacy policies and terms of those websites before providing any personal information.
9. Children’s Privacy
Our website and services are intended for use by adults, parents, or guardians.
We do not knowingly collect personal information directly from children under the age of majority in their jurisdiction. If you believe that a child has provided personal information to us without parental or guardian consent, please contact us at Iqgold@philippines.com and we will take appropriate steps to review and delete the information where required by law.
10. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
You are responsible for keeping your account login details confidential and should not share your password or account access with anyone.
11. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
Processing and managing orders.
Providing customer support.
Maintaining business records.
Complying with legal, tax, accounting, or regulatory obligations.
Resolving disputes.
Enforcing our agreements and policies.
Preventing fraud and protecting our business.
When personal information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law.
12. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
Right to Access
You may request information about the personal data we hold about you.
Right to Correction
You may request that we correct inaccurate or incomplete personal information.
Right to Deletion
You may request that we delete your personal information, subject to legal or business record requirements.
Right to Data Portability
You may request a copy of certain personal information in a portable format, where applicable.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
Right to Opt Out of Marketing
You may opt out of receiving promotional emails by clicking the unsubscribe link in our emails or by contacting us directly.
Even if you opt out of marketing messages, we may still send you non-promotional messages related to your orders, account, transactions, customer service, or legal notices.
To exercise your privacy rights, please contact us at:
Iqgold@philippines.com
We may need to verify your identity before processing your request.
13. International Transfers
Your personal information may be transferred, stored, or processed outside your country of residence, including in countries where our service providers, Shopify, fulfillment partners, or technology providers operate.
When we transfer personal information internationally, we take reasonable steps to protect it in accordance with applicable privacy and data protection laws.
14. Complaints
If you have concerns about how we collect, use, store, or share your personal information, please contact us first at:
Iqgold@philippines.com
We will review your complaint and respond as required by applicable law.
Depending on your location, you may also have the right to contact your local data protection authority.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. We encourage you to review this page regularly.
16. Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:
IQ GOLD Philippines
Brand: IQ GOLD PHILIPPINES
Email: Iqgold@philippines.com
