1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or region, or that you are using this website with the consent and supervision of a parent or legal guardian.
You agree not to use our products, website, or services for any illegal, unauthorized, harmful, or abusive purpose.
You must not attempt to damage, disrupt, hack, misuse, copy, or interfere with the operation of our website, systems, services, or related platforms.
Any violation of these Terms of Service may result in the suspension, cancellation, or refusal of service.
2. Product Information
We make reasonable efforts to display accurate product descriptions, images, prices, ingredients, benefits, usage instructions, and other information on our website.
However, we do not guarantee that all product descriptions, images, colors, packaging, prices, or other content are always complete, accurate, current, or error-free.
Product packaging, labels, formulation, design, or availability may change from time to time without prior notice.
The information provided on this website is for general informational and commercial purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease.
3. Health and Nutrition Disclaimer
Products sold under IQ GOLD PHILIPPINES may be nutrition-related products.
Any information provided on our website, advertisements, product pages, customer support channels, or marketing materials should not be considered medical advice.
You should consult a qualified healthcare professional before using any nutrition product if you or your child has a medical condition, allergy, special dietary requirement, or is taking medication.
Results may vary depending on individual body condition, diet, lifestyle, age, usage, and other factors.
4. Orders and Acceptance
When you place an order on our website, you agree to provide complete, accurate, and updated information, including your name, contact number, shipping address, billing details, and other required order information.
We reserve the right to accept, reject, cancel, or limit any order at our sole discretion, including but not limited to cases involving:
Incorrect or incomplete customer information.
Suspected fraud or unauthorized transaction.
Product unavailability.
Pricing or listing errors.
Delivery restrictions.
Abuse of promotions or discount codes.
Repeated order refusal or failed delivery.
An order confirmation does not guarantee final acceptance of your order. We may contact you to verify information before processing or shipping your order.
5. Prices and Payment
All prices displayed on our website are subject to change without prior notice.
We reserve the right to modify product prices, promotions, discounts, shipping fees, and payment options at any time.
Payment must be completed through the available payment methods shown at checkout. For Cash on Delivery orders, payment must be made to the courier upon delivery.
You agree not to provide false, stolen, unauthorized, or invalid payment information.
6. Shipping and Delivery
We will make reasonable efforts to process and deliver your order within the estimated delivery timeframe.
However, delivery times may vary depending on location, courier availability, weather, holidays, failed delivery attempts, incorrect customer information, or other circumstances beyond our control.
Customers are responsible for providing accurate and complete delivery information.
We are not responsible for failed or delayed delivery caused by:
Incorrect address.
Wrong or unreachable phone number.
Customer not available to receive the order.
Refusal to accept the delivery.
Restricted or inaccessible delivery location.
Events outside our reasonable control.
Additional shipping fees may apply for reshipment if the delivery fails due to customer-related reasons.
7. Returns, Refunds, and Replacements
Returns, refunds, and replacements are handled according to our Return and Refund Policy.
Due to the nature of nutrition-related products, we generally do not accept returns, refunds, or exchanges for opened, used, damaged-after-delivery, or change-of-mind purchases.
We may only approve a return, replacement, or refund if the product received is damaged, expired, defective, incorrect, or incomplete, subject to review and supporting evidence.
Customers must contact us within the stated return request period and provide proof of purchase, photos or videos of the product, and a clear description of the issue.
8. Promotions and Discounts
From time to time, we may offer promotions, discounts, bundles, free gifts, vouchers, or special offers.
Promotions may be subject to additional terms and conditions, including validity period, product availability, quantity limits, customer eligibility, and other restrictions.
We reserve the right to modify, suspend, cancel, or refuse any promotion at any time, especially in cases of misuse, abuse, technical errors, or suspected fraudulent activity.
Free gifts, samples, and promotional items are not exchangeable for cash unless required by applicable law.
9. Customer Responsibilities
By using our website or placing an order, you agree to:
Provide accurate and complete information.
Use our website only for lawful purposes.
Read product information, instructions, warnings, and policies before purchase.
Keep your account details secure.
Receive and pay for valid orders placed by you.
Contact us promptly if there is an issue with your order.
Avoid abusive, fraudulent, misleading, or harmful behavior toward our team, website, couriers, or service providers.
We reserve the right to refuse service, cancel orders, or restrict access if a customer violates these terms.
10. Account Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and password.
You are responsible for all activities that occur under your account.
You agree to notify us immediately if you suspect unauthorized access to your account.
We are not responsible for losses caused by your failure to protect your account information.
11. Third-Party Services and Links
Our website may use or link to third-party services, including but not limited to Shopify, payment providers, logistics partners, analytics tools, advertising platforms, and social media platforms.
We are not responsible for the content, policies, actions, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
12. Intellectual Property
All content on this website, including but not limited to brand names, logos, product images, product descriptions, graphics, text, website design, videos, advertisements, and other materials, belongs to or is licensed by IQ GOLD Philippines or its related rights holders.
You may not copy, reproduce, modify, distribute, sell, use, or exploit any content from our website without our prior written permission.
Unauthorized use of our intellectual property may result in legal action.
13. User Comments, Feedback, and Submissions
If you send us comments, reviews, suggestions, feedback, photos, videos, testimonials, or other submissions, you agree that we may use, edit, publish, share, or display such content for customer support, business improvement, marketing, advertising, or promotional purposes, where permitted by law.
You agree that your submissions must not violate any rights of third parties, contain false information, be abusive, illegal, defamatory, obscene, or harmful.
We reserve the right to remove or refuse any user-submitted content at our discretion.
14. Privacy
Your submission of personal information through our website is governed by our Privacy Policy.
By using our website or services, you agree that we may collect, use, process, store, and share your personal information as described in our Privacy Policy.
15. Prohibited Uses
You are prohibited from using our website, services, or content:
For any unlawful purpose.
To violate any applicable laws or regulations.
To infringe upon our intellectual property rights or the rights of others.
To submit false, misleading, or fraudulent information.
To upload or transmit viruses, malware, or harmful code.
To collect or track personal information of others without consent.
To spam, phish, scam, abuse, harass, or harm others.
To interfere with the security or functionality of our website.
To misuse promotions, discount codes, or ordering systems.
We reserve the right to terminate or restrict your use of our website or services for violating any prohibited use.
16. Disclaimer of Warranties
Our website, services, and products are provided on an “as available” and “as provided” basis.
We do not guarantee that the website will always be uninterrupted, secure, timely, error-free, or free from viruses or harmful components.
We do not guarantee that the results obtained from using our products or services will meet your expectations.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
17. Limitation of Liability
To the fullest extent permitted by applicable law, IQ GOLD Philippines, IQ GOLD PHILIPPINES, our team, partners, service providers, suppliers, affiliates, or representatives shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, services, or inability to use them.
This includes, but is not limited to, loss of data, loss of profits, order delays, failed delivery, website errors, product misuse, allergic reactions, customer negligence, or reliance on information provided on the website.
Nothing in these Terms of Service limits liability that cannot be excluded under applicable law.
18. Indemnification
You agree to indemnify and hold harmless IQ GOLD Philippines, IQ GOLD PHILIPPINES, our affiliates, partners, employees, suppliers, and service providers from any claim, demand, loss, liability, damage, cost, or expense arising from:
Your breach of these Terms of Service.
Your misuse of our website, products, or services.
Your violation of any law or third-party rights.
Your submission of false, inaccurate, or harmful information.
Your negligent or wrongful conduct.
19. Force Majeure
We shall not be liable for failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemics, government actions, transport disruptions, courier delays, strikes, technical failures, payment gateway issues, supply shortages, or other unforeseen events.
20. Changes to These Terms
We may update, change, or replace any part of these Terms of Service at any time by posting updates on this page.
It is your responsibility to check this page periodically for changes.
Your continued use of our website or services after changes are posted means that you accept the updated Terms of Service.
21. Termination
We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms of Service or engaged in harmful, fraudulent, abusive, or unlawful behavior.
The obligations and liabilities incurred before termination shall survive the termination of these Terms.
22. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the Philippines, unless otherwise required by applicable consumer protection laws.
Any dispute arising from these Terms, our website, products, or services shall first be addressed by contacting us directly so we may attempt to resolve the issue.
23. Contact Information
If you have any questions about these Terms of Service, please contact us at:
IQ GOLD Philippines
Brand: IQ GOLD PHILIPPINES
Email: Iqgold@philippines.com
